20 April 2015

ETIQUETTE WEEKEND #22

In case you missed it this weekend, here are the ETIQUETTE WEEKEND links I shared.

ETIQUETTE WEEKEND is a Twitter (@daveguerra), Facebook (facebook.com/thedavidguerra), Google+ (plus.google.com/+DaveGuerra) project where I post and share links to websites and online articles that are all about Etiquette (Business, Interpersonal, Professional and Personal).

1. Gym Etiquette: How To Avoid Awkward Moments At The Gym
http://www.medicaldaily.com/gym-etiquette-how-avoid-awkward-moments-gym-307622

2. Open Office? Add Clear Communication And Attention
http://news.investors.com/management-leaders-and-success/102214-722969-courtesy-top-professional-reputation-booster-in-workplaces.htm

3. 10 Facebook Pages Your Business Should Be Following
http://www.business2community.com/facebook/10-facebook-pages-business-following-01044860

4. Graduates taught about business etiquette in new initiative
http://www.telegraph.co.uk/education/universityeducation/11179683/Graduates-taught-about-business-etiquette-in-new-initiative.html

5. Smartphone Etiquette: 10 Tips for Mindful Use
http://www.huffingtonpost.com/zach-dean/smartphone-etiquette_b_5992548.html

6. Irish 'have the best phone etiquette in the world' - study
http://www.independent.ie/irish-news/irish-have-the-best-phone-etiquette-in-the-world-study-30681431.html

7. The Utensil Etiquette Your Parents Never Taught You
http://www.huffingtonpost.com/2014/10/20/utensil-etiquette_n_6004682.html

8. This is How You Write a Professional Email
http://www.camelsandchocolate.com/2014/10/this-is-how-you-write-a-professional-email/

9. Crosswalks, roundabouts and common courtesy
http://www.winnipegfreepress.com/our-communities/souwester/correspondent/Crosswalks-roundabouts-and-common-courtesy-279952212.html

10. The dreaded no-exit conversation
http://www.bostonglobe.com/business/2014/04/12/the-dreaded-exit-conversation/SZx33qqbt2DfCGdVXltSRL/story.html

11. What Not to Wear: Etiquette for Summer Business Attire
http://info.meritresources.com/blog/bid/381211/What-Not-to-Wear-Etiquette-for-Summer-Business-Attire

12. Business dining: It's not about the food.
http://www.post-gazette.com/life/food/2014/10/23/Business-dining-It-s-not-about-the-food/stories/201410230059

13. [Lee Jae-min] Enforcing etiquette with law?
http://www.koreaherald.com/view.php?ud=20141021000480

14. 15 Workplace Etiquette Rules Everyone Should Follow, According to Reddit
http://www.bustle.com/articles/45274-15-workplace-etiquette-rules-everyone-should-follow-according-to-reddit



Thank you,
David Guerra

I invite you to follow me on Twitter: @daveguerra • visit my website: www.daveguerra.com

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18 April 2015

The Leadership Minute #20: Train Your Soldiers As A Team




The Leadership Minute #20
Leadership Principle: Train Your Soldiers As A Team
As always in this and other leadership principles the term Soldiers does refer to the members of the United States Army as I am sharing with you the 11 Leadership Principles of the US Army. However, let’s change this up just a bit and refer to your Staff. Your Employees. Those individuals you are responsible for.

Train Your Staff As A Team.

Obviously, there are some things you cannot train your staff as a team. If you have a department full of CPAs and another department full of New Media Specialists you cannot train them on how to process I-9 forms.

However, you can train ALL members of your organization on how to properly answer the telephone. You can train them on how to properly greet customers and clients.

However, when it does come to something that can apply only to the ACCOUNTING DEPARTMENT then by all means TRAIN THEM ALL. Get everyone in the department together and train then all at the same time. Don’t just train your section leaders but train them all.  This way it ensures the same message reaches everyone.

I invite you to follow me
on TWITTER: @daveguerra
or send me an EMAIL: dave@daveguerra.com


Thank you,
David Guerra

I invite you to follow me on Twitter: @daveguerra • visit my website: www.daveguerra.com

To order your copy of Great To Follow: Amazon paperback / Amazon Kindle | Barnes & Noble paperback
To order your copy of The Walking LeaderAmazon Paperback / Amazon Kindle | Barnes & Noble

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16 April 2015

The Leadership Minute #19: Ensure the Task is Understood, Supervised and Accomplished




The Leadership Minute #19
Leadership Principle: Ensure the task is Understood, Supervised and Accomplished

When you are showing your staff how to do something especially for the first time it is imperative that you not only deliver a well versed and easily understood explanation and demonstration also followed by a practical application and an evaluation.

Then once you have done that repeat it until everyone gets it. Once they get it, have them do it. Ensure that the individual that is supervising the task understands it enough that it can done to the standards and expectations you have set.

As a leader, you must make it your purpose to ensure that everyone knows what to do, how to do it, and who will be in charge of getting it done.


Thank you,
David Guerra

I invite you to follow me on Twitter: @daveguerra • visit my website: www.daveguerra.com

To order your copy of Great To Follow: Amazon paperback / Amazon Kindle | Barnes & Noble paperback
To order your copy of The Walking LeaderAmazon Paperback / Amazon Kindle | Barnes & Noble

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14 April 2015

The Leadership Minute #18: Set The Example




The Leadership Minute #18
Leadership Principle: Set The Example

The one thing you will NEVER hear a great leader say is “Do as I say and not as I do.”

Those are words of managers. Those of words of individuals that would rather throw their weight and position around like a sledgehammer. Those are managers that manage people through fear and intimidation.

A Great Leader will say: “Watch me do this”

A Great Leader will step out in front and do what must be done. However, the leader must never carry the entire load, otherwise why have employees or followers? Lead by example, show them the way, be the trailblazer, the pathfinder but DO NOT DO IT ALL YOURSELF

Of course you will be tempted. That’s OK, it means you care. However, as a leader you have to be strong enough to let go some of the need to do it all and let those that you manage, supervise, or lead do what must be done.

If you trained them the right way, set the standard and shown them that it can be done then trust them enough to do it.

Thank you,
David Guerra

I invite you to follow me on Twitter: @daveguerra • visit my website: www.daveguerra.com

To order your copy of Great To Follow: Amazon paperback / Amazon Kindle | Barnes & Noble paperback
To order your copy of The Walking LeaderAmazon Paperback / Amazon Kindle | Barnes & Noble

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13 April 2015

ETIQUETTE WEEKEND #21

In case you missed it this weekend, here are ETIQUETTE WEEKEND links I shared.

ETIQUETTE WEEKEND is a Twitter (@daveguerra), Facebook (facebook.com/thedavidguerra), Google+ (plus.google.com/+DaveGuerra) project where I post and share links to websites and online articles that are all about Etiquette (Business, Interpersonal, Professional and Personal).

1. 8 Phone Etiquette Rules Every Professional Should Know
http://pagesay.com/8-phone-etiquette-rules-every-professional-should-know/

2. Business Texting Etiquette: 10 Tips For Professionals
http://www.businessemailetiquette.com/business-texting-etiquette-10-tips-for-professionals/

3. Social Media Etiquette Guide for Businesses [Infographic]
http://flevy.com/blog/social-media-etiquette-guide-for-businesses-infographic/

4. Funerals bring up confusing questions of etiquette
http://www.stltoday.com/lifestyles/relationships-and-special-occasions/columns/miss-manners/funerals-bring-up-confusing-questions-of-etiquette/article_03402b90-ac8b-5897-b36a-78a966a7d61f.html

5. Email Etiquette: Don’t Sabotage Your Career
http://www.business2community.com/brandviews/act-on/email-etiquette-dont-sabotage-career-01039735

6. Modern Etiquette: At business meetings, impressions are important
http://www.bworldonline.com/weekender/content.php?id=96171

7. Digital Life: Even camera-shy workers must use Skype
http://experience.usatoday.com/weekend/story/lifestyle/2014/10/17/digital-life-even-camera-shy-workers-must-use-skype/17317993/

8. [slide] Issues in Business Etiquette
http://www.slideshare.net/Expoco/issues-in-business-etiquette

9. Avoiding pitfalls in casual conversation
http://www.bostonglobe.com/business/2014/10/18/the-art-water-cooler-conversation/x4s8cNZECQGuYDyR04BDyI/story.html

10. Business Etiquette for Women 101 | By M.E. Porter
http://financialjuneteenth.com/business-etiquette-for-women-101-by-m-e-porter/

11. Three Dos and Don’ts of Business Texting Etiquette
https://www.mobilecommons.com/blog/2014/10/three-dos-donts-business-texting-etiquette/

12. Top 6 Business Etiquette Faux Pas
https://cegosasiapacific.wordpress.com/2014/10/21/top-6-business-etiquette-faux-pas/

13. Think Business Etiquette Doesn’t Matter? Think Again
http://sagecity.na.sage.com/support_communities/sage_one/b/sage_one_blog/archive/2014/10/21/think-business-etiquette-doesn-t-matter-think-again.aspx

14. 13 Dining Etiquette Tips for Your Next Business Meal
http://www.oncallinternational.com/blog/13-dining-etiquette-tips-next-business-meal/

Thank you,
David Guerra

I invite you to follow me on Twitter: @daveguerra • visit my website: www.daveguerra.com

To order your copy of The Walking LeaderAmazon Paperback / Amazon Kindle | Barnes & Noble

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11 April 2015

The Leadership Minute #17: Keep Them Informed




The Leadership Minute #17
Leadership Principle: Keep your soldiers informed

Keeping those you supervise, manage, and lead informed of day to day operations is critical. While they do not need to know everything they do need to know something. How else can they adjust to what’s going on if you don’t tell them that a key individual is no longer with the organization or a new project is starting.

Something else to keep in mind when keeping people informed. Inform them that there are somethings that are NOT for eyes and ears outside the company walls.

Then again there will be times when saying nothing at all is required. However, at some point you or the organization’s leadership will have to say something.

Pick and choose wisely but do everything you can to keep your staff informed.

Thank you,
David Guerra

I invite you to follow me on Twitter: @daveguerra • visit my website: www.daveguerra.com

To order your copy of Great To Follow: Amazon paperback / Amazon Kindle | Barnes & Noble paperback
To order your copy of The Walking LeaderAmazon Paperback / Amazon Kindle | Barnes & Noble

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09 April 2015

The Leadership Minute #16 Know Yourself and Seek Self-Improvement




The Leadership Minute #16
Leadership Principle: Know your soldiers and look out for their welfare

While most of are no longer in the military or ever in the military don’t think this no longer applies or does not apply.

It most certainly applies. However, not in the sense of 24/7 looking out for the welfare of your soldiers. However, it does.Your employees are your "soldiers" they are the front line troops, they will make or break your organization.

As a business leader you have to be on guard 24/7/365 that’s non-negotiable. Things happen over the weekend, people get sick, their kids get sick, cars break down, whatever the situation it does happen. However, unlike the military you cannot order people to be at work no matter what.

However, you can look out for the welfare of the people you are leading or supervising by talking to them. By getting to know them. Once you get to know them and they open up then can you start to figure out what makes them uniquely them. Then you determine to what level you can support them and look out for their welfare and the welfare of their family.

This does not mean you have them move in but what it does mean let them know you care. You will listen but above all, and some will have to be reminded, you are there to be taken advantage of. You have a job to do and you are held accountable for that job.

Thank you,
David Guerra

I invite you to follow me on Twitter: @daveguerra • visit my website: www.daveguerra.com

To order your copy of Great To Follow: Amazon paperback / Amazon Kindle | Barnes & Noble paperback
To order your copy of The Walking LeaderAmazon Paperback / Amazon Kindle | Barnes & Noble

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