HOLDING OTHERS ACCOUNTABLE
Long before you even consider holding others accountable for their actions, you must be the leader that knows, understands, and will do everything within their power to make certain others know the standard, understand the standard, and also know that others are NOT mind readers.
Until you set the standard and lead by example with the standard then share that standard and set the expectations based on that standard.
Failing to do all three, you cannot under any circumstance truly hold anyone accountable because you have failed to either:
1. Clearly define the set standard/expectation
2. Followed up to ensure that the standard/expectation is 100% understood
3. Know they are not mind readers and even if it means repeating #1 & #2 over and over again you will do so
COLD, HARD TRUTH ALERT: If for any reason you are NOT holding yourself accountable to the same standard/expectation you are setting for others please know you are WRONG!
Remember: ACTION IS ALWAYS GREATER THAN WORDS!
Get to work,
David Guerra, MBA
author THE WALKING LEADER
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