Pay Attention To The Details
You have heard people say it. It is nothing new but why do people have to keep reminding us of it?
We are reminded of it because the truth is excellence, professionalism, dedication and commitment find their roots in paying attention to the details.
Ask yourself the following question: Is someone a true professional he does not pay attention to the details?
Now, replace the word "professional" with excellent, dedicated, or committed. Does the answer to the question change? Nope. It does not!
None of it changes, those words represent going above and beyond the expectations of another and along the way to surpassing the expectations you are paying attention to the details.
Why is paying attention to the details important?
Everyone wants to be perceived as an excellent and dedicated professional. Lacking the attention to the details, one would be hard pressed to be identified as a real professional.
How can you pay attention to the details?
You have heard of crossing the T's and dotting the I's. That's it!
That is what paying attention to the details is all about. You cross the T's and dot the I's, every time no matter the situation. For instance, a customer comes into your place of business and has to fill out a form before anything can be done. Everyone in your organization must ensure that that form is properly filled the job out (crossing the T's and dotting the I's). By doing that, you ensure that the customer has provided you with all the information you need in order to properly and professionally address the customer's issue or request and you do it right the first time. The customer is happy, you are happy, and that's a very good thing.
What can you do to make paying attention to the details an everyday occurrence?
Training! You train yourself, you train your staff. You can even train your customers. You must train all your stakeholders. It is that simple and it is that difficult.
Train and Train until it becomes a habit. Then once it's a habit keep training. I have found out, the hard way, that while it may be a habit, paying attention to the details is so very easy to neglect. Once neglected you must start all over to re-create and sustain that habit. Hopefully, you can do it before any real damage is done.
Remember, You can do it!
Thank you,
Dave Guerra
P.S. I do invite you to join the conversation and tell me what you are thinking.
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